Customer Experience Support

Job Description

• Guides customers through their online shopping experience through Whatsapp, Email & Social Media.
• Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order, or have received faulty products.
• Help customers register online and process their orders.
• Communicate with customers about their orders, including any delays or changes in delivery.
• Drives repeat business by providing, excellent service, accurate and through product and service knowledge to customers and through relationship building with customers.
• Give information regarding a promotion, special campaign, and anything about the information that isn’t informed on the platform.

Job Requirement :

• Min. Diploma 3 from any major.
• Experience in Customer Service/Customer Success/Customer Experience Online Channel min. 1 year.
• Experience handling customers via Live Chat/WhatsApp/Email/Social Media.
• Good problem solving & analytics skills.
• Track record of over-achieving quota.
• Familiarity with CRM systems (Zendesk) and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effective.