2022 Level 1 Technical Support Officer null

We are seeking a Part-time graduate Level 1 Technical Support Officer with opportunity for Full-time employment to join us on this journey. Using their technological skills in this role, the successful individual will oversee our customers systems and assets, assist with upgrades and fixes, and provide training and support to end users—as needed.

Our ideal candidate has extensive knowledge of computer hardware and software, network maintenance, and advanced industry knowledge to keep us on the cutting edge. From day one, you’ll have an immediate impact on the day-to-day efficiency of our IT operations, and an ongoing impact on our overall growth.

Duties:

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in the relevant ticket and customer documentation
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures
• Carry out or assist with the deployment of internal projects
• Other general tasks as requested by management