Operations Support Specialist (Nightshift) null

Position description - Accountabilities

• Manual booking of all cargo movement types including marine, truck, rail and pipeline
• Monthly reconciliation of location and logistic system inventories
• The identification and booking of necessary inter-book and regrade records; the identification of the correct trading strategies to allocate records to
• The tracking of, accounting for and closure of all unclosed imbalances which lead to Prior Period Adjustments (PPAs)
• Proactive handling and resolution of all received queries and requests
• Proactive troubleshooting of errors which can prevent accurate booking and reconciliation:
• System errors
• System interface errors
• Cargo documentation and monthly statement errors
• Missing data
• Incorrect deal and nomination entry
• Work closely with interdependent groups such as Trading, Operations and Finance.  Develop relationships with those teams and ensure that processes are working effectively and efficiently
• Generate key data reports for internal customers
• File transaction records in line with Group Records Management policies
• Maintain Operations manuals and other material in the Operations on-boarding website, together with desk leads.
• Participate in assigned LEAN or Continuous Improvement projects, building knowledge and experience of methodology and tools
• Routinely examine existing and new procedures.  Seek process improvements and efficiency.  Support ad-hoc projects assigned by Team Leader
• Maintain “first time right” mentality and behaviors.
• Assistance with audits when required.
• Collaborate with team members and stakeholders to share learnings and best practices

Experience and Qualifications Required

• Previous experience of working with US customers an advantage but not essential
• University degree and/or equivalent work experience.
• Close cooperation with many different stakeholders both internal and external (i.e. 3rd party depots, vendors, SBOs, Trading, Operations, Finance).
• Autonomous working manner and proactive problem resolution (incumbent is driver for troubleshooting)
• Evidenced ability to backfill for co-workers and taking on additional projects
• Evidenced ability to understand end to end processes and the impacts of those processes on the book of record
• Evidenced ability to react to customer requirements in a timely, effective manner
• Deliver constant good results and work accurately, also under time pressure
• Must be able to deal in a flexible way with competing priorities and be able to maximize value in a fast-paced environment.
• Evidence of an orientation towards learning and application of that learning to problem solving
• Knowledge of Endure is an advantage but not essential
• Working knowledge of LEAN or other CI tools will be highly considered
• Proficiency in Microsoft Excel