Support line managers on simple HR matters (e.g. simple policy related queries, HR Systems navigation)
Provide HR Advice support to Line Managers and Employees
Review and execute processes in the HR System
Responsibilities
Responsible for delivering HR advice to employees and line managers; supporting managers with HR-related cases.
Provide seamless end-to-end resolution of HR queries to line managers and employees. Queries may include, but not limited to: Policy guidance; Absence management; Leave, Retirement, Benefits advice.
Support Line Managers with Organizational Management, related to organizational changes.
Support Line Managers with local and global policy queries.
Apply policies to specific business situations, including determining exceptions.
Support with the execution of global/local change initiatives.
Upon request, provide insight to line managers through analysis of data from Workday and other HR Systems.
Responsible for delivering great employee experience through pro-actively addressing employee and line manager needs.
Requirements
Advocacy and inquiry - able to ask probing questions to zone in on the issue and provide advice based on policy and HR practice
Problem solving and decision-making skills
The ability to coach and offer advice/alternatives, as opposed to just providing answers
Skills in having effective contracting conversations with the ability to manage expectations
Partnering skills, and business understanding
Organization and administrative skills
Employee Centric and Service Excellence mindset
Ownership; end to end accountability for resolution
Empathy
Assertiveness and courage to challenge
Knowledge
Good understanding of HR Model, and where to find specialist knowledge
Knowledge of local and global policies, and the associated processes
An understanding of policy intent with knowledge of when exceptions should be applicable
Hiring criteria
You should have or be completing the following to apply for this opportunity.
Entry Pathway
Degree or Certificate
Minimum Level of Study
Associate Degree or higher
From an Institution in
Philippines
Study Field
B
Human Resources
Work rights
The opportunity is available to applicants in any of the following categories.