NEC Australia
2022 Desktop Engineer (Start ASAP)
Adelaide
Opportunity expired
Opportunity details
- Graduate Job or Program
- AUD 64,000 - 70,000 / Year
- 1 vacancy
- Apply by 21 Oct 2022
- Start date ASAP
NEC has a century-long history of innovation and for over 50 years in Australia, NEC has built a sophisticated technology and anything-as-a-service company which brings together the best technology and the smartest people driving customer service excellence. With a major focus on Public Safety, we deliver a complete portfolio of ICT solutions and services to large enterprise, small business and government customers.
We are shaping the most efficient businesses and creating a safer society by solving tomorrow's technology challenges.
The Role
An excellent opportunity has arisen for an End User Computing (EUC) desktop engineer to provide desktop support to customers based in Adelaide.
Key Responsibilities
Reporting to the EUC Team Leader, you will have the following key responsibilities:
- Perform requests for installation and re-location of End User Computing hardware such as desktops, laptops, terminals.
- Provide remote desktop services and higher level technical; and troubleshooting.
- Perform hardware asset tracking.
- Provide desktop break/fix in the ICT Environment for customers in the Adelaide region including for Desktop and laptop computers.
- Monitors, keyboards, mice and cables; Terminals, KVMs and cables; Peripheral devices; Desktop and network printers and MFDs; Mobile phones and Mobility devices; and Operating System and applications.
- Prioritise workload to assist seniors with P1 and P2 incidents, provide updates and manage tickets to resolution.
- Provide a high level of technical/engineering support to customers in relation to all relevant EUC systems.
- Investigate and resolve reported system and application type faults using remote diagnostic tools and standard engineering analytical techniques
- Act as an interface between the client and vendors regarding med\high level technical issues.
- Provide guidelines for client training in the use and maintenance of EUC systems and facilities.
- Use troubleshooting tools and techniques to diagnose and implement control actions as necessary to ensure availability including performance in terms of capacity, utilisation, and availability in accordance with relevant Service Level Agreements.
Skills & Experience
To be successful in the role, you will have strong communication and stakeholder management skills. You will be a team player with a commitment to learning and continuous improvement.
Additionally, you will have the following:
- Minimum of 1 year experience within an EUC or Service Desk role.
- Knowledge of Windows Server, AD, Exchange, MDM, SCCM
- Experience working within a large multi-site organisation and multi-team environment.
- Provide leadership and guidance to other ICT support team
You must be an Australian Citizen with the ability to obtain Baseline Security Clearance.
Come work with us:
At NEC, we offer an outstanding working environment, fantastic corporate culture and an excellent track record of internal promotions along with continuous learning and development opportunities. We place great emphasis on our staff satisfaction and you will enjoy a wide range of benefits such as flexible work options, paid parental leave, NEC Partner Product Discounts, access to great discounts at many retail providers, health and well being program and much more.
NEC is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders and candidates from culturally diverse backgrounds.
Hiring criteria
- No experience required
- Australian Citizen
- IT & Computer Science
- Associate Degree or higher
About the employer
NEC Australia
1,000 - 50,000 employees
Technology
Shaping the most efficient businesses and creating a safer society by solving tomorrow’s technology challenges. Orchestrating a Brighter World.
Pros and cons of working at NEC Australia
Pros
The culture and learning environment
Learning old and new tech skills from experienced and the best in the IT industry. Learning and upskilling opportunities through mentorship and the buddy system.
I am delighted with the exposure I received from this graduate program and the opportunity to quickly pick up new skills. Additionally, I appreciate the flexibility to work from home and the guidance I got from the colleague.
The best thing about working at this company is the diversity of work that they do. You get to be involved in a wide variety of work and learn about technology and business from experienced people. People at the company are willing to provide their time to explain their areas of expertise.
Working from home Mentorship from senior colleagues on-the job training supportive team Offer a variety of roles; it will help you find what role you’re interested in and that best suits you.
Cons
Too much out of office/WFH. I would prefer more face-to-face contact.
There are not enough people in the department who need it the most due to restricted access and the difficulty of finding people with the right set of skills. Work-life balance is not that great.
The worst thing about working at the company is that you might not see some of your colleagues in the office because they are at client sites, conferences, or working from home. However, most of the time, if you go into the office every day, there will be people that you can get to know over time.
Aged workforce, more likely to work with older people.
Pay could be better.