NEC Australia
2021 Associate Systems Engineer (Start ASAP)
Melbourne, Melbourne
Opportunity expired
Opportunity details
- Graduate Job or Program
- AUD 60,000 - 66,000 / Year
- 2 vacancies
- Apply by 12 Nov 2021
- Start date ASAP
NEC has a century-long history of innovation and for over 50 years in Australia, NEC has built a sophisticated technology and anything-as-a-service company which brings together the best technology and the smartest people driving customer service excellence. With a major focus on Public Safety, we deliver a complete portfolio of ICT solutions and services to large enterprise, small business and government customers.
We now have an outstanding opportunity for an Associate Systems Engineer to join our team. In this role you will:
- Be exposed to a wide range of technologies and processes from NEC Unified Communications, ITIL based process including incident, problem, change, configuration, capacity and knowledge management.
- Be part of a dynamic team of highly skilled engineers that will enhance your knowledge and learning in those areas.
The role is based in our Forest Hill location and will involve office based remote support during business hours with possible opportunities for some interstate and overseas travel.
Key Responsibilities:
- To provide a high level of Product evaluation and Technical support for Enterprise Telephone Systems, Cloud Telephony, Session Border Controllers, SIP Mobility Clients, WiFi Products, IP Dect and other software applications.
- Product Evaluation and Support for third party vendor integration.
- Pre-Sales Consultation for Customer Presentation and Technical Briefings.
- To research and recommend future product enhancements to design and development teams.
- Resolution of escalated technical faults in conjunction with support for Channel Partners.
- Perform lab simulations and provide test reports on system defects identified from this testing.
- Create and release high quality technical documentation including engineering specifications to field staff and training staff.
- Provide on-site support to Contractor/Channel and NECARE staff to assist with identification and resolution of complex enterprise voice solutions.
- Provide technical support to Network/Product managers/Channel Account Manager/Channel Partners and Sales Engineers for UC Solutions.
- Provide specialised level 3 technical support to other resources within the NOC/TAC teams as required
Skills and Qualifications:
- Tertiary Qualified: Bachelor or Degree in Telecommunications/ Electronic / Computer / IT Engineering
- Entry level/Graduate or 1-2 years' experience in Data Networking/IP Telephony/VMware
- CCNA/CCNP Voice certified
- Good understanding in all aspects of Voice and Data Communications.
- Good Knowledge of Unified Communications, SIP and IP Telephony
- Knowledge of Next Generation Technology Device's.
- Understanding of VMware, Microsoft Teams, Active Directory, SQL, Exchange.
- Excellent written and verbal communication skills
- Ambitious, hardworking, self-motivated, goal oriented, team player and enthusiastic.
How to apply
At NEC, we offer an outstanding working environment, fantastic corporate culture and an excellent track record of internal promotions along with continuous learning and development opportunities. We place great emphasis on our staff satisfaction and you will enjoy a wide range of benefits such as flexible work options, paid parental leave, NEC Partner Product Discounts, access to great discounts at many retail providers, health and wellbeing program and much more.
Please apply now.
NEC is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders and candidates from culturally diverse backgrounds.
Hiring criteria
- No experience required
- Australian Work Visa (All Other) +more
- IT & Computer Science +more
- Bachelor or higher
About the employer
NEC Australia
1,000 - 50,000 employees
Technology
Shaping the most efficient businesses and creating a safer society by solving tomorrow’s technology challenges. Orchestrating a Brighter World.
Pros and cons of working at NEC Australia
Pros
The culture and learning environment
Learning old and new tech skills from experienced and the best in the IT industry. Learning and upskilling opportunities through mentorship and the buddy system.
I am delighted with the exposure I received from this graduate program and the opportunity to quickly pick up new skills. Additionally, I appreciate the flexibility to work from home and the guidance I got from the colleague.
The best thing about working at this company is the diversity of work that they do. You get to be involved in a wide variety of work and learn about technology and business from experienced people. People at the company are willing to provide their time to explain their areas of expertise.
Working from home Mentorship from senior colleagues on-the job training supportive team Offer a variety of roles; it will help you find what role you’re interested in and that best suits you.
Cons
Too much out of office/WFH. I would prefer more face-to-face contact.
There are not enough people in the department who need it the most due to restricted access and the difficulty of finding people with the right set of skills. Work-life balance is not that great.
The worst thing about working at the company is that you might not see some of your colleagues in the office because they are at client sites, conferences, or working from home. However, most of the time, if you go into the office every day, there will be people that you can get to know over time.
Aged workforce, more likely to work with older people.
Pay could be better.