Amazon Australia & New Zealand
2021 Trainee Facility Operations Engineer (Start ASAP)
Sydney, Sydney
Opportunity expired
Opportunity details
- Graduate Job or Program
- AUD 1 - 70,000 / Year
- 1 vacancy
- Apply by 29 Nov 2021
- Start date ASAP
Description
At Amazon, we're working to be the most customer-centric company on earth! Amazon is a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers.
The AWS Facility Operations Center is looking to hire a highly motivated entry level Support Engineer to join our 6 month trainee program. The Facility Operations Center is responsible for 24x7 monitoring of global data center infrastructure as well as supporting onsite technicians with alarm, change, and customer support needs.
The ideal candidate will have a basic understanding of Data Center Infrastructure or have a desire to develop the required skills on the job. The successful candidate will be responsible for providing assistance and support to onsite technicians from around the world.
Whether you are new to the data center industry or have a few years of experience, come build your career with us. If you are passionate about customer experience, excited to develop new skills, and want to contribute to the operational excellence of Amazon Data Centers then this is the place for you.
Roles, Responsibilities and Requirements:
- Able to properly respond, acknowledge, investigate, and dispatch critical infrastructure alarms
- Monitor the global facility infrastructure platform
- Will perform change tasks
- Provides first level troubleshooting for assigned tickets and alarms
- Follows all processes, policies & procedures
- Ensures records are updated in a timely manner
- Able to follow instruction & take direction
- Able and willing to work from a computer work station for 12 hour shifts
- The ability to support a 24x7 environment (This is rotating 12 hour shift work which requires that you work weekends, evenings, and holidays)
Basic Qualifications
- Recent university/TAFE level technical degree/diploma (graduated within the last 12 months), or
- One year experience in working in an operations, control/operations center environment
- Strong verbal and written communication skills
- Ability to maintain SLAs through the implementation of proactive issue detection and reporting tool
- Ability to follow accurate and complete support procedures, documentation, and issue tracking entries
- Proficient computer skills
- Able to prioritise in a complex, fast-paced environment
Preferred Qualifications
-
University/TAFE level technical degree/diploma in Engineering or Computer Science and/or 2+ Years’ experience in working in an operations, control/operations center environment.
Amazon is a committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status
Hiring criteria
- No experience required
- Australian Work Visa (All Other) +more
- IT & Computer Science +more
- Bachelor or higher
Reviews
Decommission severs around different data centres
As a Brand Specialist Intern, there are two components to the intern program: your designated intern project and the Amazon Vendor Services (AVS) task list. The intern program is designed for you to have ownership by working on a specific problem project whilst giving you a taste of what it's like to be a working Brand Specialist (ie. vendor management, instock management, etc.).
Engaging customers, trying to identify their problems and connect them with the village of Amazonians that have the expertise to solve those problems. This means calling customers, hosting meetings, preparing experts with customer information for those meetings and collating compelling narratives around a problem or solution from our 1000's of customer references. It also means connecting with the Amazon Partner Network - learning about our partners, their offerings and other opportunities or relationships with our customers.
About the employer
Amazon AU
4.3
> 100,000 employees
Technology
Amazon's mission is to be Earth's most customer-centric company. Our actions, goals, and inventions begin and end with the customer's top of mind.
Pros and cons of working at Amazon AU
Pros
I enjoy the ownership of my intern project the most at Amazon... There's a large component of fulfilment I receive whenever I find pain points and strategise ways to solve them.
Everyone is super friendly and genuinely interested in the work I was doing. Everyone is happy to help and provide valuable feedback, insight, or advice.
The decom team is a very supportive and easy-going environment. We have laughs and talk about anything, but when work needs to be done, we collectively lock in and get the work done.
The work hours are really flexible. There is no formal logging of hours, and working from home is also an option.
The office is located in Town Hall, so it's super convenient... The working spaces are close to huge windows and have lots of plants. There are games rooms with virtual reality headsets, Nintendo Switches, and more.
Cons
Since Amazon is a big global company, it does take some time for requested data to be received, especially when dealing with different international time zones.
AVS is incredibly results-oriented, which has resulted in some churn over recent periods as people have been unable to deliver results in a way that would allow them to pass their probation period.
The interview process was very intense with three rounds, making it difficult but rewarding.
Like most jobs, I'd like higher pay but cannot complain.
Due to the size of the company and global time zones, responses to urgent queries may be delayed.